Improve Efficiency of Customer Service by Using AI
Automating inquiry website, raise efficiency for the dunning process
Web / Smartphones
KEY WORD : AI, chatbot, SMS
Grouping systematizing inquires from clients, and make automatic replies by chatbot using AI.
Reduced the amount of inquiries and phone calls to the call center, and improved customers' satisfaction with the availability to make speedy responses for 24/7.
Using SMS to contact customers raised 40% of the response rate for dunning management.
This is a case study about our client who implemented robotization with their internal system.
Successfully lead client's business to a rapid growth by using the latest technologies in the legal industry which has a low implementation rate of IT.